We are partnering with local couriers to provide doorstep delivery in the following South East Asian countries: Malaysia, Singapore, Brunei, Thailand, Vietnam, and the Philippines. Shipping within Malaysia is included at no additional cost for products purchased on this site*. Consumers from other South East Asian countries can pay a small fee** to have their purchases shipped to them. Once payment is completed, all customers will receive a code to track their parcel.
Please get in touch with us via our contact form if you are experiencing delivery problems.
*The speed of delivery will depend on your distance from our warehouses. On average, customers can expect to wait 5-10 working days to receive their parcel if located within Malaysia.
**The exact cost and speed of delivery will be, once again, based on geographical distance. You will receive an estimate of the delivery time after completing payment.
If you intend to buy Hiramino products from Lazada or Shopee, please refer to their respective shipping policies.
Customers are required to pay their own shipping and handling charges when returning a product. The amount will not be refunded. Therefore, we urge all customers to only send parcels using reputable courier companies.